Cookie policy
OVERVIEW
We Emirates Telecommunication Group Company PJSC (“we”, “us”, “our”, “e&”) are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your (“you”, “your”, “user”, “subscriber”) personal data.
e& use cookies across www.arenaplay.ae and its related websites (collectively, “the sites”, “Platform”, “Website”) to save your session as you browse this Website, store your preferences, perform statistical analytics, deliver personalized advertisement to you, etc.
This cookie policy explains how and why we use cookies and the choices you have. This cookie policy should be read together with our Privacy Notice and Terms of Use. Except otherwise stated in this policy, the Privacy Notice shall govern the way we collect and process data via cookies.
This policy describes the usage of the information captured using cookies which e& collects from you when you access or use the website.
e& Services may have links to third party website and services. This Policy does not apply to such third-party website and services.
WHAT ARE COOKIES?
We use cookies to collect and store information when you access this website. Our cookies have various purposes such as:
- To provide you our services
- To provide you personalized content
- To identify your browser and device
- To perform analytics and research
- To improve performance of the Website
- To detect errors on the Website
- To store user preferences
- To detect and prevent fraud
- To measure and analyze the users for each page to subsequently improve the ergonomics, Browse, or visibility of content
- To measure the reliability of the Website by analyzing the number of visits to its pages in real time, and offer varied ads that are adapted to users’ areas of interest
- Cookies may also be saved by social media tools if you use these functionalities (e.g., Facebook, Google, Twitter, LinkedIn).
DIFFERENT TYPES OF COOKIES
First party or third-party cookies
- First-party cookies
These cookies are set by the Website and only that website can read them. They are also called internal cookies.
Some of these cookies are necessary for proper functioning of our Website. You can opt-out of these cookies through your browser settings. If you choose to opt out of these cookies, then we may not be able to provide you an optimum website experience.
Others are used for purposes such as analytics or marketing. We identify these cookies before they are used so that you can decide whether you wish to accept them or not through the cookie banner that is provided when you visit the Website (for the first time and when the consent should be renewed) or through the Cookie settings page at the bottom of every page of the Website.
A comprehensive list of first-party cookies has been added at the end of this cookie policy for your reference.
- Third-party cookies
These cookies are set by third parties when you access or use our Website and have a different domain to that of the website you are visiting and they enable certain website functionality, such as perform statistical analytics, deliver personalized content to the users, etc. We identify these cookies before they are used so that you can decide whether you wish to accept them or not through the cookie banner that is provided when you visit the Website (for the first time and when the consent should be renewed) or through the Cookie settings page at the bottom of every page of the Website.
A comprehensive list of third-party cookies has been added at the end of this cookie policy for your reference.
Persistent or temporary cookies
- Persistent Cookies
Persistent cookies are such cookies that do not expire at the end of each session but only at the expiry of the applicable retention period or when deleted by the user through their browser’s settings. Persistent cookies can be set by us or third parties and are used to improve your experience of using the sites. This includes:
- Recording your acceptance of our Cookie Policy.
- Saving the options, you select on the Cookie banner the first time you visit our platform so that you are not asked the same while you again login into the platform.
- Saving your login credentials so that you do not need to login when you visit us again.
- Storing your preferences to provide you the contents you like.
- Detecting errors faced by the user on the website.
- To provide you personalized content on the website.
- Session Cookies
Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track your usage through the Website, register statistical data on how you use the Website, deliver targeted advertisements, detect errors on the website, collect user preferences, etc.
You may refuse to accept browser Cookies through the Cookie banner that is provided when you visit the Website (for the first time and when the consent should be renewed) or through the Cookie settings area at the bottom of the page. However, if you select this setting, you may be unable to access certain parts of the Sites.
COOKIES WE USE
We use different types of cookies on the Website for different purposes and categorize them as follows:
| Category | Description |
|---|---|
| Essential | These Cookies are necessary to allow us to operate our Sites. They let us recognize accounts, remember previous actions in the same session, secure the site, and enable transactions. |
| Statistics | Used by us or third parties to analyze usage and performance. Track popular pages, recognize browsers, detect errors, and optimize experience (e.g., Google Analytics). |
| Marketing | Track visitors across websites to display relevant ads. Monitor interactions, visited pages, and searches to deliver targeted advertising. |
| Preferences | Remember choices such as language and region. For example, selecting English loads the site in English by default. |
ACCEPTING OR REFUSING COOKIES
When you visit the website (for the first time and when consent should be renewed), a banner informs you of the use of cookies and provides a direct link to this information page. You are requested to explicitly agree or disagree to our usage of cookies. You may refuse to accept browser cookies; however, we will continue capturing essential and functional cookies to be able to provide you with our services.
You may still choose at any time to delete or disable all or part of these cookies using the Cookie settings area accessible at the bottom of each page of this Website, except for the Cookies which are necessary for the Website to function (Essential category of cookies). All cookies (including essential and functional cookies) can also be enabled or disabled through your browser settings. However, the refusal of cookies may impact the functioning of the service you request on our website.
The data collected by the Websites through cookies that may be placed on your computer and stored by us will not be kept for longer than is necessary to fulfil the purposes mentioned above. In any event, such information will be kept in our systems for a duration of 12 months or until we get explicit request from you to remove all the stored cookies.
Your consent for cookies shall also be saved for a period of 12 months unless the same has been revoked by you. In the event your consent expires, you will be asked to provide your consent the first time you visit this Website.
For more information on how we handle your personal data please refer to our Privacy Policy.
HOW DO I CHANGE MY COOKIE SETTINGS?
You can change your cookie settings at any time, by going to the 'Cookie Settings area' at the bottom of each page of the Website and enabling or disabling the non-mandatory cookie categories. You can also enable or disable cookies by using your browser settings. Please note that opting out of different types of cookies may impact the functionality of the website – as set out in the above sections.
MORE INFORMATION
Information on deleting and managing cookies is typically available in the ‘Help’ menu of your web browser or the instruction manual for your device.
CONTACTING US
If you have any further questions, please contact our Data Protection Officer at data-privacy-officer@eand.com
LIST OF COOKIES
The below list describes all cookies on this Website:
Strictly necessary
These trackers are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.
| Cookie, publisher, | Description |
|---|---|
| PHPSESSID JSESSIONID this website | Session cookie to operate this web page. |
| ecid this website | Session cookie to link this web page to its backend. |
| _b_cc this website | Stores your cookie consent choice. |
| lastvisit-oss lite-oss this website | Provide facilities to authenticate user automatically without need to enter the mobile number each time when using the service. |
Marketing
These trackers help us to deliver you the ads which better suit your needs and preferences. It serves to stop showing you the ads multiple times if you does not interesting in it.
| Cookie, Publisher | Description |
|---|---|
| _ga Google | This is a primary cookie used by Google Analytics to distinguish unique users by assigning a randomly generated ID. It helps track a user's journey across a website and multiple sessions, typically lasting for two years. |
| _gcl_au Google | Used by Google AdSense and Google Ads to track and measure the effectiveness of ad campaigns, storing information on how a user interacts with ads and if they lead to conversions. |
| IDE Google | This cookie is set by Google Doubleclick and carries out information about how the end user uses the website. |
| NID Google | Used by Google to show personalized ads on Google sites based on a user's recent searches and interactions. |
| SSID Google | A cookie that stores user preferences and information, especially when viewing pages with embedded Google services like Maps. |
| ttcsid TikTok | This cookie name is associated with TikTok Analytics. It's utilised to track users on the website to tailor advertisements. |
| _bge_ci Bigo Ads | This cookie has unique user identity provided by Bigo Ads Pixel to report marketing performance of website visitors. It serves to understand interactions with the website and probability to use the service. |
Functionality
These trackers enable basic interactions and functionalities that allow you to access selected features of our service and facilitate your communication with us.
| Cookie, Publisher | Description |
|---|---|
| _tt_enable_cookie TikTok | Enables TikTok Analytics. |
| _ttp TikTok | This ad cookie tracks campaign effectiveness, helping advertisers optimize future efforts with data-driven decisions. |
| _fbp Meta | This cookie is used by Facebook's Meta Pixel to track website visitors. It stores a unique identifier to measure the effectiveness of advertising campaigns, understand user actions on a site, and deliver more relevant ads. |
| UULE Google | This cookie sends precise location info from your browser to Google to provide locally relevant search results. |
Security
These trackers helps to secure your internet experience by preventing malicious systems, viruses, worms to take actions on your behalf, access your sensitive information, request unauthorised charging of your wallets.
| Cookie, Publisher | Description |
|---|---|
| __Secure Google | Security feature implemented by Google to ensure that cookies are transmitted securely. The name prefix "__Secure" is a special flag that browsers recognize and enforce a set of strict rules on. |
| HSID Google | Contains digitally signed and encrypted records of a user's Google Account ID and recent sign-in time for security. |
| SID Google | A security cookie that, in combination with HSID, verifies a user's Google Account and protects against attacks. |
| S Google | A security cookie that helps authenticate a user and is used to protect against fraud and abuse in Google services. |
| APISID, SAPISID Google | A security and personalization cookie that contains a user's ID and is used to provide secure and customized services. |
| SIDCC Google | A security cookie that protects a user's data from unauthorized access, confirming user authenticity and preventing fraud. |